• VA Profile -- Roberto Valenzuela


    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Roberto's background, while also demonstrating his writing skills...



    "The most recent Job I had was as a Setup Specialist for Allegro Response Teleservice. The principal task that I had was in charge of making the scripts for the sales and customer service agents. As a part of the IT department I was also an IT backup for any Technical issue that came on daily basis as a regular manager of the Platform it was usual for me to generate tickets and make the proper follow so the issues could not escalate on a level in which the call flow could stop.

    The tool we used to make the script was Flow diagrams(Visio)the system we used on the call center was a regular CRM Platform Administration (Sales and Customer Service)On a daily basis we received new campaigns or at least adjustment to the current ones so Creation of sales campaigns and customer service was a regular thing. I created the scripts in flowcharts. One of the most important task was the Configuration of fulfillment files and media files for sales and customer service campaigns as a part of the setup for new campaigns this was a very important task at the beginning of every campaign. Creation and implementation of inbound static and custom reports as a member of the IT department this was a must 24/7 technical support to the CRM platform for call centerI was in charge of sending the calls projections every week to the sales manager. Coordination Between media agencies and the sales area according to the flow of calls.I was in charge of The IT technician and other workers when IT projects presented. Personal management. Everyday we received several emails with top priority. The topic was always to give attention and resolution to the IT problems with client partners and their media agencies (discrepancies, files and automated reports that fail to post, media assignments, etc).

    These were my daily tasks:

    - Generation of Tickets to report problems and for new developments to improve the platform.

    - Coordination with the Support team located in India for attention and resolution of problems in the CRM platform (Call Center).

    - ProcessDevelopment for task automation and system improvements."