EOFS Mobile Lab Slip/Paramed Issue Form
Use this form to report issues when performing the Lab Slip or Part II on the iPad.

  • Examiner Information - of the examiner completing the exam on the iPad.

  • use to include manager or office staff on reported issue

  • Applicant Information

  • No Connectivity - Report this issue if:

    Examiner App is not able to retrieve or sync orders because the iPad has no cellular connection: stating no service, no connection bars present, or showing something other than LTE (3G or 1x).

    "No Connectivity" is noted for tracking purposes only and a ticket will not be opened.

  • App Immediately Closes After Opening - Report this issue if:

    After entering username and password, the Examiners App opens up then immediately closes.
    For assistance, check the Contact Us section of the Resource Center.

  • Examiners App Login Issue - Report this issue if:

    Examiner App is giving message: "excessive failed login attempts."
    Account is locked out due to multiple incorrect Portal login attempts.
    For assistance, check the Contact Us section of the Resource Center.

  • Incorrect data submitted on Part II:

    Please get with your Office and QA to determine how to fix this issue. A Submitted Part II cannot be canceled or altered in any way.

  • Part II not available with correct state form:

    This is due to the Part II pulling from the applicant’s home state, or the insurance company is not setup for an electronic Part II in the specified state. If another state form is needed, the Part II must be done on a paper form.

  • Part II won't submit due to Missing Dr/MD Information:

    This is due to selecting "Yes" to the question on the Part II that ask if the examiner is a licensed MD. This needs to be answered "No", so the Part II does not require these questions on the form.
    Refer to the FAQ section of the Resource Center.

  • Part II not available on iPad:

    One reason for this issue could be poor cellular connectivity.
    Refer to the FAQ section of the Resource Center regarding how to reset network settings.

  • Submitted Part II not showing in Portal - Report this issue if:

    The status of the Part II on the iPad is "Read Only."

    The Part II status can be checked by using the Part II Search on the left side of the screen. If the exam has already been successfully submitted, the record is locked and will display “Read Only.” If the exam is stuck on the examiner signature, the Part II search will allow you to release it.

    NOTE: Do NOT sign for the applicant. The Part II, including applicant’s signature, must be completed at the time of the appointment.

  • Incorrect data submitted on Lab Slip:

    A ticket will be opened for the application support team, but please be aware that they cannot modify the submitted document and the lab slip will be cancelled, provided it has not already processed. A paper lab slip will need to be completed and sent with the specimen.

  • Lab Slip not available on iPad - Report this issue after:

    1) You have verified the lab slip is not for CRL. CRL lab slips cannot be done on the iPad.
    2) You have verified that the iPad has good cellular connection (LTE) and a recent Sync in the Examiners App.

  • Submitted Lab Slip not showing in Portal - Report this issue after:

    ***If reporting more than 7 days after appointment the labslip is unrecoverable and will need to be completed on paper.

    1) You have verified the Lab Slip is not cached in "Upload History."
    2) You have verified the iPad has good cellular connection (LTE) and done a recent "Sync."

    Note: A bug report should also be submitted from the Examiners App for this issue. Refer to "How to Submit Bug Report" in the FAQ section of the Resource Center.