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Worthington Aviation Customer Survey
Name
*
First
Last
Email
*
Title
*
Company Name
*
THE COMPANY
Please complete these questions about your interaction with our company
Which Office Do You Do Business With The Most?
*
Select Frequency
Please select
Eagan, Minnesota
Tulsa, Oklahoma
Brisbane, Australia
Stafford, England
All Of Them
Which Type Of Products Do You Do Business With Mostly?
*
Select Product Line
Please select
Regional Turboprop Aircraft
Westwind Business Jet
Commercial Airline Parts
Commercial Landing Gear
Commercial Structures Sales
Commercial Structures MRO
Avionics
How often do you come to Worthington Aviation for products or services?
*
Select Frequency
Please select
Daily
Weekly
Monthly
Less Than Once A Month
Yearly
Never
Do you feel the amount of business you have done with Worthington over the last 12 months has..
*
Please select
Increased
Stayed The Same
Decreased
Select Business Volume
If decreased, please indicate why, and what we can do to earn your business back.
Did You Know Worthington Does Commercial Aircraft Structures Repair, Overhaul and Maintenance in Tulsa, Ok.?
Yes
No
No, But Tell Me More
Please Select All Items That Best Describe Worthington Aviation
Considered An Industry Leader
Solid Reputation
Professional
Great Product Knowledge
Reliable And Trustworthy
Good Pricing
Pleasant To Do Business With
Uses Technology Well To Serve Their Customers
Widely Recognized
Poor Reputation
Untrustworthy
Overpriced
Poor Quality
Unresponsive
Unprofessional
Hard To Get A Live Person On The Phone
THE PEOPLE
Please complete these questions about your interaction with our staff
Willingness Of Staff To Solve My Problems
Knowledge Level Of Staff
How Often Do You Get To The Right Person To Help You?
Every Time
Most Of The Time
Occasionally
I Never Get To The Right Person
THE PRODUCT
Please complete these questions about the quality of our product and packaging.
Overall Product Quality
Quality of Product Packaging
Product's Paperwork/Trace Quality
Product Pricing
Product Availability
Timeliness Of Shipments
How Useful Do You Find Automated Notices And Alerts About Your Shipments And Orders?
Very Useful
Somewhat Useful
Annoying Please Stop Sending Them
I Didnt Know I Could Receive Them
THE SERVICES
Please complete these questions about our services.
What Additional Products Or Services, If Any, Would Like To Learn More About
Very Interested
Somwhat Interested
Just Curious
Not Interested
Exchange Programs
Customized Parts Programs (CPP)
Repair Management Programs
Strategic Inventory Positioning Programs
Aircraft, Engines, Landing Gear or Structures Sales
Consignment Programs
Leasing & Rental Programs
Avionics Upgrades
Structures Repair And Overhaul Services
Overall Satisfaction With Worthington
How Likely Is It That You Will Continue To Do Business With Worthington Aviation?
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
How Likely Are You To Refer Worthington To Another Company?
Very Likely
Somewhat Likely
Neutral
Somewhat Unlikely
Very Unlikely
Additional Info
Have you completed the ADSB modification to your aircraft?
*
Yes
Yes, but not on all aircrafts
No
What type of flight control system is currently in your aircraft? TCAS I or TCAS II?
(list at least one plane with serial number)
List any TCAS I Plane and SN
List any TCAS II Plane and SN
Question, Comments And Concerns