EmailMe Form - CAPTAIN REPORT

Event Date, Location & Name *

Starting from the left, select your date, location, and event name.

Captain *

SET-UP

Was the planner's paperwork complete and correct? *

Paperwork was complete and correct

Planner paperwork had problems!

Describe what was wrong with the planner paperwork

Note any incorrect or inconsistent information in the planning paperwork (timeline, service notes, floor plan, equipment review, etc.)

Any problems with the JAM menu or stations cards? *

Menu cards were fine

Menu cards had a problem!

Describe what was wrong with menu cards

If bride or groom's name is incorrect, please note what the name was on the menu versus what the name was supposed to be. Example: The bride's name was Emily but the menu said Emma

Did you have enough set-up time? *

We had enough set-up time

We did NOT have enough set-up time!

Describe why you didn't have enough set-up time

Note factors that contributed to lack of set up time (e.g. staff late, truck late, not enough time allocated, client assigned extra duties, tent collapsed, venue destroyed by alien invasion, etc.)

EQUIPMENT

Was anything on the Equipment Checklist missing from the truck? (Please be specific with quantity) *

Everything on the list was on the truck

Something on the list was NOT on the truck

Describe what was on the list but NOT on the truck

For example: "List said 5 racks of wine glasses, only 3 on truck" or "List said shooter glasses, we got votive glasses instead"

Did you need anything that was NOT on the Equipment Checklist? (Please be specific with quantity) *

We didn't need anything else

We needed something not on the list

What did you need that was NOT on the Equipment Checkist?

Describe what you needed, why it was needed, and in what quantity.

Did any equipment arrive in poor condition (dirty, broken, etc.)? *

All equipment was fine

Some equipment arrived in poor condition

Describe what equipment was in poor condition. Also attach photo if possible.

Definitely attach a photo using the link below.

Upload Pics of Equipment in Poor Condition

Did any equipment break during the party.
Does anything need repair? *

All equipment in good shape

Something is broken/needs repair

Describe what equipment is broken or needs repair

Upload Pics of Equipment Needing Repair

List any equipment you kept on site that was supposed to be returned the shop

List any equipment this venue should have for future events

This is useful for non-JAM sites where we may need extra carts, cords, etc.

THE STAFF

Was this event properly staffed? *

Staffing was fine

Staffing had some "issues"

Describe what was wrong with the staffing

List any issues with staff regarding lateness or uniforms

For example: Cyndi was 20 minutes late, Kevan had on purple socks and culottes

Were any staff on their phones or using ear buds in a problematic way? If so, who?

Phone useage and earbud usage on the job is officially prohibited by JAM policy. These are permitted only on breaks, or for valid operational reasons like calling for supplies, communicating with coworkers, consulting checklists, etc.

List Your TOP Performers *

List names of top performers and what they did well

List Your LOW Performers *

List names of low performers and what they need to work on

Who earned Staff of the Day and why? *

Applies only to events with 5 or more staff, not including captain. If not applicable, write "N/A".

List any staff who should be promoted

List the kitchen staff and evaluate their performance and interaction with FOH *

THE FOOD

Were there any food quality problems? *

All the food was perfect :-)

There were some food quality issues!

Describe the problems with the food quality

Attach a photo of the problematic food, please.

Upload Pics of Problematic Food

Were there any allergen or dietary restriction issues? *

No allergen/dietary issues

There were "issues" with allergens/dietary restrictions

"Issues" means unanticipated food allergies, or where we were unprepared to deal with client food allergies.

Describe allergen/dietary restriction problems

Please be specific about food allergy issues.
Examples:
"A guest had a gluten allergy not listed on our paperwork" OR "A dairy free guest was listed on paperwork, but we did not have a dairy free meal for them."

Did any food item run out in an untimely manner? *

No food ran out too soon

Some food DID run out too soon

Describe what food ran out too soon

IN CLOSING

Any General Comments?

Use this space to write anything about the party you wish to convey to management.

Any Other Pics to Upload?

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Put your email here if you'd like a copy of this report.