• VA Profile -- Jundie Liao




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jundie's background, while also demonstrating her writing skills..



    “I've worked in the BPO industry for about seven years for sales and service campaigns. I've experienced being a chat, email, and phone support with three different BPO companies.

    When I first started as a customer service representative, my tasks were to take the customers' orders and update any information needed. I had the same responsibilities and roles for the first two BPO companies that I worked with, and both were for a floral wire service business. The last BPO company where I worked with the longest was where I worked for three different projects. The first one was for a disability advocacy group, where I was responsible for getting all the vital details of the claimants, such as their personal information, medical and employment history, and many others via phone call. We used the information we asked them to file for their disability benefit, so quality was essential. I was one of the agents with almost no cleanups from the legal review team. The second project was for a mobile application campaign in which I was part of the pioneering group. With this one, I was also a customer service representative, where I helped the subscribers with their general inquiries and technical issues. I also got the chance to try different roles. I've been an officer in charge of a specialized team, a quality analyst, trainer, team leader, senior trainer, and senior team leader. The third and last campaign that I worked for was a home furnishing company. I was responsible for training new and tenured agents, supervising the team leaders, and facilitating monthly recognition.

    I had fun working with different organizations. These jobs allowed me to communicate and help people of different cultures and personalities. I gained a lot from these experiences. I have learned to work with minimal supervision, and they have also improved my organizational, interpersonal, and time management skills.''