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Requirements for Participation in Junior Program
It is important for the volunteer to be familiar with the general policies and practices that make a quality volunteer program. All volunteers are asked to follow these guidelines.
Attendance: Please read and check each box
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Placement assignments are made prior to the first day of volunteering. Changes in assignments must be coordinated through Volunteer Services by the manager or the specialist.
Arrive on time. If for any reason you will be late, contact your placement department.
If you are ill or unable to volunteer for any reason, contact your placement department.
Two weeks of vacation time are approved and are considered excused absences.
If a holiday falls on your regularly scheduled day and you plan to observe it, contact your placement department at least 24 hours before your scheduled shift.
Failure to communicate any absence in advance of an assigned shift will be noted in the volunteer’s personnel file. After three “no shows” the volunteer will be grounds for dismissal.
If a volunteer has three or more absences within three rolling months, he/she will be counseled regarding attendance by the Site Supervisor or Volunteer Services. Excessive absences are grounds for dismissal.
Junior volunteers are not permitted to leave the hospital campus during their scheduled shifts without written parental and can result in immediate suspension and/or dismissal from the program.
Junior volunteers are expected to be in their work areas or completing an errand or task for the assigned department while volunteering. It is imperative that staff members can always locate junior volunteers.
Junior volunteers are required to sign-in prior to each shift. Failure to sign in is grounds for dismissal. Falsification of time records is grounds for dismissal.
Always Behaviors: Please read and check each box
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Patient confidentiality must be respected at all times.
Observing all safety rules is required at all times without exception.
Hand hygiene compliance is required at all times as discussed in orientation and during training.
Attention to detail and responsibilities assigned are critical.
Exceeding Expectations: Every Customer, Every Interaction, Every Time.
Never Behaviors: Please read and check each box
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Friends are not permitted to visit with volunteers who are on active duty. This includes other volunteers not assigned to the area.
Personal phone use is limited to communicating with parents/guardians in appropriate areas during breaks. Otherwise, handheld video games, IPods, MP3 players and all other personal electronic devices are not to be used while on duty.
Do not complete homework while on duty.
Do not chew gum.
Do not wear fragrances.
Do not use profanity.
Do not sleep while on duty.
Do not use tobacco products. WakeMed is a tobacco-free organization – inside all facilities and on all WakeMed property outside.
Do not loiter. This includes visiting staff or other volunteers on days/times when not assigned to volunteer.
Do not use or demonstrate inappropriate or disrespectful language or behaviors at any time with any individual – guest, patient, family member or staff member. Failure to respect this expectation will be cause for dismissal from the program.
Do not accept gifts or tips from anyone per the Corporate Compliance Policy.
Professional Attire: Dress Code: Please read and check each box
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ID Badges are to be fastened to the right collar of the shirt with the name always visible.
ID Badges must not be defaced in anyway.
Uniforms are to always be clean and neat. The approved WakeMed Junior Volunteer uniform is a white polo shirt worn with solid white, khaki or dark skirts or slacks. Professional casual.
Volunteer polo shirts are provided for a charge of $10.00. Cash or checks made to WakeMed Health & Hospitals – Volunteer Services are accepted.
No denim, tight fitting, revealing or short attire is not permissible.
Clean tennis shoes or walking shoes are recommended. All shoes must have closed toes. Do not wear sandals, flip flops, etc.
Hair must be neatly groomed and not in the face.
Body odor must be controlled by keeping clothes clean and through good personal hygiene.
Nails should be moderate length and clean. Acrylic nails are not permissible in patient contact areas.
Simple, tasteful jewelry is allowed. Jewelry that dangles can present a safety hazard and is not approved. Numerous rings can harbor germs and should be removed while volunteering. No facial or body piercings are allowed.
Any Junior volunteer in violation of the dress code will be sent home to change or have the appropriate clothes brought to him/her. You cannot volunteer unless you are in uniform. Two violations of the dress code are grounds for dismissal.
I have reviewed and agree to uphold the requirements listed.
Please type your name and sign below using your finger or mouse
Junior Volunteer Name
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