30 Day Return/Exchange Policy

RETURN AUTHORIZATION NUMBER must be issued before any returns or exchanges can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package. All returns/exchanges must be received by Custom Dynamics within 30 days from date of receipt. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your request. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we will be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by Custom Dynamics. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in it's original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Items that receive Free Shipping and are returned will be subject to a Shipping Fee to cover the original shipping costs. All returns are subject to a Repackaging Fee if items returned are missing any components or requires repackaging. Claims for missing, lost or damaged packages must be made within 48 hours of receipt of shipment.

Warranty

Warranty - Custom Dynamics® warrants that products if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of three (3) years from date of purchase for remotes, lifetime warranty for modules and a lifetime warranty against LED failure for LED products, unless otherwise noted. Customer is responsible for all return shipping charges. Please include a written explanation and a contact phone number where we will be able to reach you along with your return. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. Customer may be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. Please note, if the item is tested and found not to be defective, the customer may be charged additional fees to reship the item, we encourage you to work with us to troubleshoot any problem you may be having before sending an item back.