EmailMe Form - Customer Satisfaction Survey

Your Name *

First Last

Address of the inspected property

Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country / Region

What is the Report Reference Number of the certificate *

Your Email *

Assessor Name or Membership ID: *

Were you present when the DEA visited the property? *

Yes

No

Did the Assessor show their ID Badge? *

Yes

No

If you were not present at the time of the survey, are you sure the DEA visited and entered the property *

Yes

No

Were there any unaccompanied children (under 16) or vulnerable adults in the house at the time of the visit? *

Yes

No

Were there any reasons why the Assessor could not access all parts of the property? (including Roof Space, if applicable) *

Yes

No

If No, which areas where inaccessible?

If you raised any queries with the assessor were these dealt with to your satisfaction? *

Yes

No

Did you raise any complaints with the assessor? *

Yes

No

If Yes, was your complaint resolved to your satisfaction

Yes

No

PROFESSIONAL ATTITUDE: *

	Very Unsatisfied	Unsatisfied	Satisfied	Very Satisfied
The Assessor was responsive, approachable and treated you fairly and with respect
Communication was clear and in good time so you always knew what was happening
The Assessor was respectful of your home and any access requirements
The Assessor kept their work space tidy with minimal disruption to your home

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