EmailMeForm
Warranty
We apologize that your boat had an issue and that you to need to go through this process. After filling in the form below, your claim will be reviewed and you will hear back from the Jackson Kayak warranty department within four weeks..
IMPORTANT!!! SOME EMAIL ACCOUNTS ARE MARKED AS SPAM EVEN THOUGH THEY ARE NOT SPAM. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL AFTER SUBMITTING THIS FORM THEN YOU MUST CONTACT US DIRECTLY TO LET US KNOW AS IN THOSE CASES WE WILL NOT RECEIVE YOUR WARRANTY INFORMATION.
If you do receive a confirmation email but do not hear back within 15 business days, please contact our Consumer Services Department at 931.738.4800 or via email to warranty@jacksonkayak.com.
We will always do the best we can to keep you happy. We do apologize that you are going through this process!
Proof of purchase is required to process your claim. For an issue with your kayak, the serial number is also required.
Please attach pictures at the bottom of the form as they are helpful for us to understand the issue.
Take an overall picture so we can see the entire boat. Then take several closeups of the affected area(s) placing a known object like a coin or a foot in the picture helps us understand the scale and size.
The warranty stated here applies to USA and Canada warranties only. Jackson Kayak’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information.
Name
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First
Last
Email
*
Phone
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Address
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Street Address
Address Line 2
City
State / Province / Region
Postal / Zip Code
Antigua and Barbuda
Aruba
Bahamas
Barbados
Belize
Canada
Cayman Islands
Cook Islands
Costa Rica
Cuba
Dominica
Dominican Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Mexico
Netherlands Antilles
Nicaragua
Panama
Puerto Rico
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Trinidad and Tobago
United States
Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela
Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
United Kingdom
Vatican City
Afghanistan
Bahrain
Bangladesh
Bhutan
Brunei Darussalam
Myanmar
Cambodia
China
East Timor
Hong Kong
India
Indonesia
Iran
Iraq
Israel
Japan
Jordan
Kazakhstan
North Korea
South Korea
Kuwait
Kyrgyzstan
Laos
Lebanon
Malaysia
Maldives
Mongolia
Nepal
Oman
Pakistan
Palestine
Philippines
Qatar
Russia
Saudi Arabia
Singapore
Sri Lanka
Syria
Taiwan
Tajikistan
Thailand
Turkey
Turkmenistan
United Arab Emirates
Uzbekistan
Vietnam
Yemen
Australia
Fiji
Kiribati
Marshall Islands
Micronesia
Nauru
New Zealand
Palau
Papua New Guinea
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros
Democratic Republic of the Congo
Republic of the Congo
Djibouti
Egypt
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Gibraltar
Guinea
Guinea-Bissau
Cote d'Ivoire
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Morocco
Mozambique
Namibia
Niger
Nigeria
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa
Sudan
Swaziland
United Republic of Tanzania
Togo
Tunisia
Uganda
Zambia
Zimbabwe
Country / Region
Place of Purchase (Dealer)
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Approximate Date of Purchase
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MM
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DD
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YYYY
Purchase Price
$
Dollars
.
Cents
Make?
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Jackson Kayak, including Blue Sky Boatworks
Orion Coolers
Orion Kennels
Accessory
Year Manufactured?
The serial number is on the right, back side of our kayakst. The last two numbers are the year of manufacture. Coolers, kennels and accessories will not have serial number
Is this a New, Blem, Second or Used product?
New
Blem
Second
Used
Kayak Type (if applicable)
Please select
Fishing, Including BSB
Whitewater
Exploration
Jackson Kayak Whitewater Model
Please select
Antix
Clutch
Flow
Fun 1
Fun 1.5
Gnarvana
MixMaster 7.0
MixMaster 7.5
Karma
Karma UL
MonStar
Nirvana
Rockstar 4.0
Rockstar V
Rockstar XS
Shooting Star
Zen
Zen 3.0
Jackson Kayak Exploration Model
Please select
Bite Rec
Cruise 10
Cruise 12
Cruise FD
Journey
Karma RG
Ibis
Riviera
Riviera-T
Staxx
TakeTwo
Traverse 9
Traverse 10
Tripper 12
Tupelo 12
Tupelo 12.5
Jackson Kayak Fishing Model
Please select
360 Angler
360 Escape
360 Pro
360 TriCat
Big Rig FD
Big Rig HD
Big Rig
Big Tuna
Bite Angler
Bite FD
Coosa
Coosa FD
Coosa HD
Coosa X
Cuda 12
Cuda 14
Kilroy
Kilroy HD
Knarr FD
Kraken 13.5
Kraken 15.5
Liska
MayFly
Staxx
YuPIK
TakeTwo
Serial Number
Your serial number is located on the back of your boat on the right side near the parting (water) line
Orion Cooler Size
Please select
Orion 25
Orion 35
Orion 45
Orion 55
Orion 65
Orion 85
Orion Kennel Size
Please select
Adventure Dog AD1
Adventure Dog AD2
Adventure Dog AD3
Adventure Dog AD4
Proof of Purchase (ie: original receipt, snip of bank or credit card statement, etc)
*
Max file size 10 MB
What is the issue?
Please select
Cracked Boat
Warped Boat (Deck | Hull)
FlexDrive Issue
Boat Components (Seat | Backband | Etc)
Cracked Cooler
Warped Cooler | Lid
Missing or Incorrect Item Sent
Shipping Damage
Other (Describe Below)
Descripition of Issue (ie 'cockpit rim is cracked')
Descripition of How Damage Occurred
Please upload video and/or images of the issue.
*
Add File
Max 256 MB