EmailMe Form - Analytical Forensic Associates

Customer Survey

Thank you for taking the time to complete our customer satisfaction survey. So that we may better serve you and your company, we want to hear from you about your experience with Analytical Forensic Associates. This survey should only take a few minutes to complete.

Fields marked with an asterisk (*) are required.

Name *

Title

Company

AFA Case Number

Your Case or Claim Number

Phone

### - ### - ####

Email *

1. Laboratory personnel and support staff were courteous and effectively handled any questions regarding laboratory capabilities and procedures on evidence submission.

If other, please explain.

2. Laboratory personnel and support staff conducted themselves in a professional manner and effectively handled specific questions regarding analysis and support services.

If other, please explain.

3. Communication regarding additional information, status of results or similar inquiries were handled in a timely and prompt manner.

If other, please explain.

4. If there were any problems or issues, did we correct them promptly to your satisfaction?

Yes

No

N/A

If no, we did not, please explain:

5. The turnaround time for the analysis of the evidence was adequate for my needs.

If other, please explain.

6. The analytical test report was comprehensive and easy to understand.

If other, please explain.

7. Overall, the laboratory provides quality service and is responsive to my needs and concern.

If other, please explain.

8. What services did you hire us to perform?

If other, please explain.

9. How did you hear about us?

If other, please explain.

10. Would you recommend our services to others?

11. Additional Comments: Please provide any additional comments regarding positive and/or negative experiences you have had with Analytical Forensic Associates services and staff.

12. Would you like to be contacted by the Laboratory Director regarding your experience?

Yes

No