(*) At the following times, create an alarm with your phone to remind you to come back to this form and execute the tasks scheduled for that time

1. 12 Noon
2. 430/5pm
3. Midnight
4. 4am

copy/paste the following:

(*) ALARMS

FCA's FRIDAY's daily form. Reminder alarms have been set for the following times so I come back to this form and execute those tasks:

[copy and paste from list above]

copy/paste the following to Angie and CMS

(*) STAGE 1 ANALYSIS

http://www.emailmeform.com/builder/form/X9c92OsffhDc

Angie I am about to sign off and want to contribute to this form, can you start filling this out now?

copy/paste the following:

Hi HISC team!

1. I am prepping for weekend on call manager duties

2. HR, I will need RTG list by that time, CMS wants you to review this list and give me your favorites for each day should I need someone

Make sure that the Dialpad app is connected to your cell phone at any times that you are not near your home office (Open the app and login using your HISC credentials)

Make sure the Dialpad extensions are on your Chrome Browser by clicking these 2 app extensions for your browser

1. Extension #1 (please launch and enable)
2. Extension #2 (please launch and enable)

1. Call NYC Office and see if the call comes in clear and let them know you are testing it

2. Ask them to call your direct extension 212-614-8055 to see if (i) call comes in and (ii) it is clear

If both work and there is total clarity, copy and paste to CMS

(*) TELEPHONY

I tested it both 1. Outgoing and 2. Incoming and it works and full clarity

1. Make sure that the telephony system is routing calls to your phone according to weekend telephony mechanics.

2. Whatsapp with CMS and copy and paste:

Telephony - Telephony routing

CMS, you asked me to remind you to make sure calls are being routed to my Dialpad extensions in the call routing system

1. Use this all weekend
2. It is to be used for incidents and incoming calls
3. It is easiest to do as the calls come in. NOT at the end of the day or weekend
4. Clean up last weeks so it is intelligible (most recent date at the top)

1. We do not like people calling and going into VM
2. All weekend long look at Inbox called VMs looking for VMs and calling people asap and dealing with them as they come in

If I need to staff a new shift because someone doesnt show up or if a client needs a new shift, I now that RTG and Carefinder are only a start, ultimately the Staffing Bible needs to be following

staffing.seniorcaremanhattan.com will be my guide

Step 1. Look at dashboard for each day this weekend and observe all the START times of the shifts and that is when you will either get a missed clock in or not

Step 2. Alerts for missed clock ins can be received 1 of 3 ways: (i) Email (ii) looking at the dashboard or (iii) text. Make sure you understand this

1. In this channel you will find lots of messages related to this weekend

2. Start reading ALL chat entries from yesterday (Thursday), read all entries related to this weekend before starting your Friday checklist

Step 1. Click here to review Open Shifts Calendar

2. Copy and paste in that channel called Staffing

(*) OPEN SHIFTS - between today and and the evening after I finish my weekend dutuies, there are __ open shifts.

Do you need any help with this?

Copy and paste in that channel called Staffing

(*) CONFIRMATION OF SCHEDULES:

1. CMS wants to know how far down the list you are for confirming schedules with clients (Emails and Phone Calls)? What percentage complete
2. Do you need any help? Yes or No

Copy and paste in that channel called Staffing

(*) CONFIRMATION OF SCHEDULES:

1. CMS wants to know how far down the list you are for confirming schedules with clients (Emails and Phone Calls)? What percentage complete
2. Do you need any help? Yes or No

Copy and Paste

(*) OVERNIGHT CLOCK IN VIOLATORS AND POC VIOLATORS

good PM Max, I am working the night shift and CMS wants me to call 3-5 CGs to help them be compliant with

1. Overnight hourly clockins
2. POC Summaries

Please look at the liveview, tell me who I can call in each area

1. Every Friday Angie adds a list of issues to this channel, look for it (it is usually long)

2. If you do not see it, chat her by copy pasting this: Angie, let me know when Weekend Issues will be posted to this chat group

3. Review Weekend Issues entry that Angie did for today with Angie and Alma since it refers to people who havent confirmed schedules as well as open shifts

4. Review and deal with those issues on this chat group until they are done

Copy and paste to this chat group

(*) RN Visits and Initial Assessments

Sumaya, please open this

https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=996126089

CMS wants you to

1) Update all columns to represent all missing Assessments, RN Visits (past due and coming up)

2) Once done, please email a copy and paste of all cells across all 4 columns to CMS, CT and both RNS with following message

Please note the following visits are due and CMS and CT want them done asap

Rule
1. All Initial Assessments for new patients need to be done before start of care or on day 1 of start of care
2. RN Visits need to be done every 2 months for every client

If this is not correct, you must let me and CMS know asap

Here is the list of Patients and what is missing

[List below]

Do not continue until you get an answer in the Chat channel to the previous question. It can take hours to resolve all weekend issues list and so space out time throughout the day and prioritize

Copy and paste the following: # of CC tasks assigned to me are:

Yes, I will deal with them today and throughout the weekend

All weekend long as issues arise, they need to be documented in CC as a task

Examples:
1. A call out
2. An incident
3. Lateness
4. Client not feeling well

Copy and paste this

(*) WEEKEND PREP

Please note that if I have issues with any of your patients, CMS wants me to reach out to you. Please let me know now if there are any times of the day you will not have your phone on

Keep hunting down or call them until each respond

Copy and paste this into Whatsapp Group called RTG

HR, I need the RTG, CMS wants you to review this list and give me your favorites for each day should I need someone

Keep hunting down or call them until each respond

If I need to staff a new shift, I will access the Staffing Bible at staffing.seniorcaremanhattan.com

Copy and paste this:

(*) UPDATE ON CLIENTS IN FACILITIES

JK and Max, please give me a list of all clients in hospitals or facilities so I know for staffing and telephony purposes:

Copy and paste this:

(*) TELEPHONY ISSUES

Rosa and Max, please give me a list of clients who either are in hospitals or who dont have a house phone and so I know to expect missed call alerts

Copy and paste this:

(*) UPDATE ON CLIENTS IN FACILITIES

JK and Max, please give me a list of all clients in hospitals or facilities so I know for staffing and telephony purposes:

Copy and paste this:

Whatsapp channel called: New Shifts/ QAs

COPY AND PASTE TO chat group called QA Calls

(*) NEW SHIFTS (TODAY) DURING MY SHIFT

https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=265837754
I have the following

[copy and paste columns B & C for tonight]

I will do PC1 and PC2 within 70 minutes of the call

Any advice on these?

Copy and paste this:

Whatsapp channel called: New Shifts/ QAs

COPY AND PASTE TO chat group called QA Calls

(*) NEW SHIFTS (TOMORROW) DURING MY SHIFT

I have the following

[copy and paste columns B & C for tonight]

I will do PC1 and PC2 within 70 minutes of the call

Any advice on these?

Copy and paste this:

Whatsapp channel called: New Shifts/ QAs

COPY AND PASTE TO chat group called QA Calls

(*) NEW SHIFTS (SUNDAY) DURING MY SHIFT

I have the following

[copy and paste columns B & C for tonight]

I will do PC1 and PC2 within 70 minutes of the call

Any advice on these?

Copy and paste this:

(*) NEW SHIFTS - ANY MORE?

ALMA, Are there any more new shifts not on this spreadsheet? Please review

https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=265837754

Copy and paste this:

(*)RESPONSES TO TONIGHT, TOMORROW AND SUNDAY

CMS wants me to get answers to all these. Please let me know if this spreadsheet is everything and if I need to know anything

Copy and paste this to QA Calls channel

(*) PC1 and PC2 calls

CMS wants me to review how and when to make these calls

Who can review this with me? Who can I practice this with? Bal or Alma? CMS insists

Copy and paste this to CMS Chat only

(*) NEW SHIFTS

https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=265837754

From today 5pm until Monday morning, there are [X] New shifts

I discussed all of them with the QA team and I know which PC1 calls to do and what PC2 calls to do (I know that PC2 call cant be done if client has significant dementia)

Step 1. Transfer phones to yourself

voip.seniorcaremanhattan.com

CLick On Call mechanics
Follow instructions on the left side

Step 2. Copy and paste this ONLY after confirmation that you did it:

(*) VOIP - TRANSFER PHONES

I confirm I transferred phones to myself