Contact Us - General Questions
Please read before completing this form: NC811 is the notification center for the state of North Carolina. NC811 does not locate utilities or employ locators, nor does NC811 manage locator schedules. If you have an issue with a locate that was performed please contact the locate company directly. If you have marks on your property but did not request a locate, please use the Near Ticket section of our website to look up ticket information in your area. https://nc811.org/near-ticket/

Note: This form is not for making, changing, canceling or updating a utility locate request. Any info listed here for any locate request will not be processed. For locate information contact our call center directly by dialing “811” or 1-800-632-4949 Monday through Friday 7am to 7pm. One of our call center representatives will be happy to assist you.
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    (phone number is not required)

  • PLEASE NOTE

    North Carolina 811 is a non-profit organization funded by its member facilities. We take locate information from anyone engaged in excavation activities and transmit that information to the utilities in the area of excavation. NC811 does not locate underground utilities. We do not employ contractors or locators. NC811 is not a part of any Government agency nor do we work directly for any public or private utility organizations.