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Service Support Questionnaire
We are excited that you have contacted Call Centricity LLC about our support services. We would like you to answer a few questions about the type of support you're seeking, and the products and services you provide to your customers.
Company Name
Point of Contact
Email
Phone
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Tell us a little about the products and services your company offers.
What type of support do you currently have in place?
What type of support services are you seeking?
Chat Support
Email Support
Call Center Support
Receptionist Support
Scheduling
Virtual Assistant
What is the tentative date you would like service to start?
MM
/
DD
/
YYYY
Do you currently have systems are applications in place that you would like to continue to use such as: Big Cartel, Zendesk, Freshdesk, Inventory Tracking Systems, Gmail etc.?
Do you have a website? If so will we need to have access to your website or other applications to support your customers?
How many customers do you estimate to be in your customer base?
How much customer volume do you receive on a monthly basis?
What would be your Hours of Operation and days of the week that you would need service support provided?
What is your projected budget for service support?
We welcome the opportunity to chat with you to discuss your business needs further! Can you please provide us with at least three dates and times that would be convenient for us to chat?
What are some additional task or projects you would like done?
We would like to thank you for taking the time to complete our questionnaire. If you have any additional questions or concerns please feel free to comment below.
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